Return Policylast update: 01/03/2024
1. Eligibility for Returns:Wege wants you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Initiation:To initiate a return, please contact our customer service team at support@wege.ae within 5 days of receiving your order. Provide your order number and details about the item you wish to return.
3. Return Approval:Our customer service team will review your request and provide instructions if the return is approved.
4. Refund Process:Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return meets our eligibility criteria, a refund will be processed to your original payment method within 5 business days, or we add as a points in your wallet.
5. Non-Returnable Items:Certain items are non-returnable, including list of non-returnable items.(Intimate Apparel, Clearance or Final Sale Items, Perishable Goods, Health and Personal Care Items, Opened and Used Items, Custom Orders, Items Without Original Packaging.)Please check the product description before making a purchase.
6. Exchanges:We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at support@wege.ae We will arrange for a replacement or refund.
8. Cancellations:Orders cannot be canceled once they have been shipped. Please review your order carefully before confirming your purchase.
9. Contact Information:For any inquiries or concerns related to returns, please contact us atsupport@wege.ae For more information on our policies, refer to our complete Terms and Conditions and Privacy Policy.
